Gopal Bist
Director, IT, Digital Commerce, Marketing and Customer Service at Western Digital
- Role
- Portfolio Management at Cognizant
- Location
- Fremont, CA, US
- LinkedIn followers
- 500 followers
About Gopal Bist
An accomplished professional with with 15+ years of experience of leading and implementing transformation programs in eCommerce, online payments, fraud prevention, product catalog Marketing, Campaign/Promotions, Analytics, Decision/Machine Learning, BPaaS and Integration solutionsKey Highlights include - Worked with IT leadership and Sales Channel teams to evaluate the organization\'s digital commerce strategy- Tool evaluation, RFP process, vendor engagement including selection of ecommerce platforms, payment processors, fraud prevention tool, subscription billing etc- Led end to end delivery of organization\'s first ecommerce store launch in 20 countries, 15 languages and 5 currencies. Played role of program manager and process expert- Continuous enhancement of the ecommerce store to add features like - subscription billing, Tax Exemption, apple pay, fraud prevention including 3DS, automated returns/refunds and return label generation, custom promotions, revenue and promotion reporting etc- Excellent team building capability leading to highly performing and motivated teamsExperienced in : Digital Commerce, Delivery and Program Management, Solution Consulting, Technology Transformation, Digital Commerce/Marketing/Process Consulting/Decision Analytics, Product ownership and feature definition.
Experience
Portfolio Management
Jan 2008 — Present · San Francisco, CA, US
Drive the solutions for Digital Customer Process, Order Processing & Data Supply Chain, Integration and Portals solutions a portfolio in North America- Responsible for delivery of all the projects in the portfolio, maintaining their schedule, budget and utilization- Evangelize solutions for the customers and help them execute
Education
Indian Institute of Technology, Bombay
Master of Business Administration (M.B.A.), Management
National Institute of Technology Rourkela
Bachelor’s Degree, Engineering
Skills
- Web Analytics
- A/B Testing
- Online Marketplace
- Next Gen Customer Service/Crm
- Business Process Design
- Business Analysis
- Global Delivery
- Soa
- Software Development Life Cycle (Sdlc)
- Agile Methodologies
- Bpm and Workflow
- Program Management
- IT Strategy
- Sdlc
- Enterprise Architecture
- Pega Prpc
- Solution Architecture
- Project Management
- Requirements Analysis
- • Agile/Scrum
- Software Project Management
- Pre-Sales
- Digital Marketing
- E-Commerce
- Digital Strategy
- Order Processing
- Effort Estimation & Costing
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