Gopal Patil
Account Manager
- Role
- Service Account Manager at ALKEGEN
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Gopal Patil
A dedicated Account Manager with nearly 5 years of experience in order management and customer service, specializing in cross-functional collaboration. Proven ability to build strong client relationships and drive business growth by efficiently resolving issues and tailoring solutions. My expertise includes managing the full order cycle, coordinating with various teams like production, sales, and logistics, Finance, Purchasing and using systems like Oracle and Microsoft Dynamics CRM to ensure exceptional customer experiences and achieve business objectives. I am a \"Star Performer of the Year 2024\" award winner, recognized for outstanding performance and contributions to company success
Experience
Service Account Manager
Jan 2024 — Present · Pune, IN
Managed the end-to-end order management cycle, including quotation, order entry, invoicing, shipment coordination, and handling returns and memos.• Coordinated daily calls with the production team to track overdue orders, address fulfillment risks, and prioritize shipments to meet monthly revenue targets.• Maintained close collaboration with cross-functional teams, including sales, Purchasing, logistics, Production, finance, and quality, to resolve escalations and optimize order fulfillment.• Organized weekly calls with key customers to provide shipment updates, review open orders, and capture urgent requirements, which helped strengthen customer trust.• Processed proforma invoices and worked with customers and Accounts Receivable to ensure timely payment collection.• Conduct daily calls with production team to review urgent requirements, track overdue orders, and address fulfillment risk, facilitated pull in discussions to prioritize shipments and support monthly revenue achievements.
Education
Kavayitri Bahinabai Chaudhari North Maharashtra University, Jalgaon
BCA, BCA
2014 — 2018
Savitribai Phule Pune University
Master of Computer Applications - MCA, Angular
2019 — 2022
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