Mohan Phani Gopal N.
| Manufacturing & Quality Engineer | Industrial Engineer | Data Analytics
- Role
- Servicenow Developer at Ulta Beauty
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
About Mohan Phani Gopal N.
ServiceNow Developer with 5+ years of hands-on experience and 7+ years in IT…
Experience
Servicenow Developer
Feb 2025 — Present · Chicago, IL, US
ServiceNow Developer at Ulta Beauty with strong expertise in delivering scalable and intelligent solutions across ITSM, ITOM, CSM, and HRSD. Currently leading the development of a unified ServiceNow operations layer that integrates service management and customer workflows, enabling seamless incident-to-case synchronization and enhanced operational visibility.Experienced in designing advanced ITSM workflows with dynamic prioritization, automated assignment, and escalation based on CI impact and business criticality, improving response efficiency and service reliability. Skilled in optimizing CMDB through reconciliation rules, CI validation, and Discovery enhancements to ensure high data accuracy and effective service mapping.Proficient in building and automating Service Catalog and request fulfillment workflows using Flow Designer, streamlining enterprise service delivery. Developed proactive CSM solutions that generate cases from outages and trigger SLA-driven communications, enhancing customer experience.Hands-on experience modernizing HRSD lifecycle workflows using journey-based automation, reducing manual effort in onboarding and offboarding. Strong integration experience using REST APIs, JSON/XML, and MID Servers to support high-volume enterprise data exchange.Additionally, leverage AI capabilities such as Virtual Agent and Predictive Intelligence for intelligent automation, and design Performance Analytics dashboards to provide actionable insights. Passionate about improving user experience through Service Portal and Next Experience UI enhancements.
Education
KL University
Bachelor's degree
2015 — 2019
Jain (Deemed-to-be University)
Postgraduate Degree
2020 — 2022
Iowa State University
Master's degree
2023 — 2024
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