Gopakumar Sasidharan
Director of Salesforce Customer Success and Support, Ex-Microsoft Technical Support Leader
- Role
- Director, Salesforce Service Cloud Technical Support at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gopakumar Sasidharan
Value oriented, accomplished professional having over 22 years of experience in the IT industry with a wealth of experience and expertise in providing leadership to global teams in India and abroad. I am specialized in implementing and delivering Enterprise Product Technical Support for the mission critical Cloud Technologies from the Market Leaders like Microsoft and Salesforce. I have worked extensively in Technical Support, Technical Consulting, IT strategy, Service Delivery operations, Program Management and Customer Support Services. Fortunate to be working and associated with some of the Fortune 500 companies delivering services that are best in class.In my current assignment, working as Director, Salesforce Service Cloud Technical Support. I manage a business unit of highly technical and passionate Salesforce Engineers, Technical Support Managers, Sr Managers, Swarm Leads and SMEs who work on the Salesforce Service Cloud Platform providing technical services to the Salesforce\'s high profile (top revenue band) Premier and Signature customers. I am an experienced people leader with expertise in hiring, performance management, leadership development, employee engagement, career development and compensation.Top Skills:Global Leadership managing cross border teams, Enterprise Product Support, Engineering Support, Managed Services, Customer Service, Business Leadership, Outsourcing and vendor Management, Cloud Enterprise Product Support, Mentoring and Leadership development, Diversity and Inclusion champion, Hiring and onboarding. Experience in setting up Technical support business for Cloud Products.
Experience
Director, Salesforce Service Cloud Technical Support
May 2020 — Present · Bengaluru, IN
In this role, working as Director, Salesforce Service Cloud Technical Support. I manage a business unit of highly technical and passionate Salesforce Engineers, Technical Support Managers, Sr Managers, Swarm Leads and SMEs who work on the Salesforce Service Cloud Platform providing technical services to the Salesforce\'s high profile (top revenue band) Premier and Signature customers.
Education
University of Kerala
Bachelor’s Degree
1993 — 1998
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