Gopakumar M

About Gopakumar M

Over 26 years of hands on experience in all hotel departments, Customer Relations, Sales, Marketing & Business Development. • Proficient at conceptualising strategies for business development and developing new market segments for maximising sales growth.• Adept at managing complete hotel and customer relation operations.• Effective communication, team building & relationship management skills. • Excellent rapport with leading travel agents across India and overseas.• Good business association with major online travel portals and agents.• Excellent rapport with major Corporate Companies at Cochin and Trivandrum.• Represented Lake Palace Resort for WTM, FITUR, TOP RESA, ITB & International Road shows at various cities. • Represented CGH Earth, Lake Palace & Rajadhani Group in various Travel Trade fairs including GITB & Road shows all over India.• Accepts responsibility, sense of belonging and processes a go-getter attitude.• Delegate tasks & acknowledge authority to accomplish.

Experience

1. Chief Operating Officer

   Backwater Ripples Pvt Ltd

   Apr 2026 — Present

Skills

• Leisure
• Office Administration
• Banquets
• Human Resources
• Hotels
• Hotel Management
• Property Management Systems
• Public Relations
• Food & Beverage
• Fine Dining
• Online Travel
• Hospitality Industry
• Hospitality Management
• Guest Service Management
• Hotel Booking
• Pre-Opening
• Opening Hotels
• Tourism
• Front Office
• Pre-Opening Experience
• Sales & Marketing Leadership
• Menu Development
• Hospitality
• Yield Management
• Resorts
• Tour Operators
• Restaurants
• Restaurant Management
• Rooms Division