Gopa Kumar
Assistant Manager - (Retail and F&B Products)
- Role
- Assistant Manager at Bdtask
- Location
- Kollam, KL, IN
- LinkedIn followers
- 500 followers
About Gopa Kumar
Dynamic and detail-oriented professional with a strong project coordination, training…
Experience
Assistant Manager
Sep 2024 — Present · Dubai, AE
ResponsibilitiesTraining & Project Leadership• Spearheaded end-to-end project delivery for 15+ UAE-based F&B/retail clients, defining timelines, milestones, and resource plans, ensuring 100% on-time delivery. • Delivered 50+ training sessions and live demos for UAE-based retail/restaurant clients, improving product adoption by 30%.• Collaborated with product designers to refine UX/UI for SaaS POS applications, increasing user engagement by 35%. • Prepared winning proposals (cost estimates, solution outlines) and partnered with sales to convert 20+ leads into clients. • Led client training programs, developed materials, and conducted check-ins, improving retention by 40%. Release & Performance Management• Coordinated product releases with offshore teams, reducing post-launch bugs by 50% through rigorous testing. • Monitored KPIs (user retention, satisfaction) and identified optimization opportunities, boosting NPS scores by 25%. • Provided L2/L3 support for SaaS POS systems, resolving 90% of client issues within SLA.Operational Excellence• Streamlined cross-functional collaboration between sales, design, and development teams, cutting project delays by 30%. • Streamlined administrative workflows (meetings, transportation, correspondence), reducing internal delays by 25%.
Education
Hindustan University
Master of Business Administration (MBA)
2008 — 2010
University of Madras
Bachelor of Computer Applications
2004 — 2007
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