Goodness Ngodigha
Programmer Analyst @Cognizant
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WORK HISTORY
Programmer Analyst @Cognizant
Leeds, GB
Developing, maintaining and enhancing applications on the ServiceNow platform.• Extensive investigation of reported cases and incidents to identify the root cause of defects and malfunctions in the system.• Troubleshooting technical issues through all phases of SDLC• Design, building and development of Service Catalog items and Record Producers.• Creation and modification of Business Rules, client scripts, UI Actions, Access Control Lists, UI policies, Portal Pages, UI Pages.• Working across teams: ITSM and CSM teams to develop stories. Client toolset/BAU support team to render technical support and resolve complex technical tickets.
EDUCATION
Imo State University
Bachelor of Science (B.Sc.), Computer Science
NIIT Limited
Non-degree Training, Data Modeling/Warehousing and Database Administration
The University of Sheffield
Master of Science - MS, Data Science
ABOUT GOODNESS NGODIGHA
A goal-oriented individual, highly passionate about pursuing her personal career goals and sharing her experiences with the aim of encouraging more women to pursue a career in the tech industry.
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