Allison Goodman

About Allison Goodman

I’m an experienced operations and client success professional with a strong foundation in process coordination, documentation management, and compliance. My background spans high-volume onboarding, multi-step licensing workflows, and stakeholder communication—always with a focus on accuracy, problem-solving, and efficiency in regulated environments.I’m known for building clear systems, solving problems quickly, and being the go-to resource when complex workflows need to be managed. Whether guiding team members through platform adoption, coordinating across departments, or troubleshooting system issues, I bring a proactive and detail-oriented approach to every project.Now, I’m pivoting into Healthcare IT, Digital Health, or Clinical Research—industries where my skills in documentation, compliance, and client support directly translate to optimizing healthcare workflows, supporting clinical teams, and driving successful technology adoption.I hold a Bachelor of Science in Exercise Science, giving me a strong knowledge of health sciences and medical terminology. I’m eager to continue learning and to contribute to mission-driven teams where strong organization, collaboration, and execution are valued from day one.

Experience

1. Operations Manager

   Family First Life

   Jan 2022 — Present

   Managed onboarding workflows for 10–25 new hires weekly, ensuring compliance with multi-state licensing requirements-Coordinated across platforms (SuranceBay, HCMS, NLC, Agent Automator) to troubleshoot issues and support documentation accuracy-Developed SOPs and resource guides that improved consistency, efficiency, and compliance for the onboarding process-Partnered with internal stakeholders and vendors to resolve credentialing-style documentation gaps.

Education

• University of North Carolina at Charlotte

  Bachelor's degree, Kinesiology and Exercise Science

  2017 — 2019