Tyler Goodman
Customer Support Associate @ Fanatics Collectibles
- Role
- Customer Support Associate at Fanatics
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Tyler Goodman
I am a Senior Consultant specializing in Actuarial, Predictive Analytics, and…
Experience
Customer Support Associate
Sep 2024 — Present · New York, NY, US
Serve as the main point of contact for collectors, providing personalized support and resolving inquiries through web messaging, phone, and email.Build and maintain strong relationships with repeat collectors, fostering long-term engagement and unique collector experiences.Consistently exceed performance targets, including achieving a 95% Customer Satisfaction Score (CSAT) against a goal of 85%.Identify recurring collector issues and collaborate with management to improve processes and implement new standard operating procedures.
Education
Penn State University
Bachelor of Science - BS, Smeal College of Business - Supply Chain and Information Systems
2019
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