Gonzalo Castro
- Role
- Director, Product at Optum
- Location
- Walnut Creek, CA, US
- LinkedIn followers
- 500 followers
Experience
Director, Product
Oct 2019 — Present
Led transition of JMH\'s eBusiness team into Optum as part of a 10-yr outsourcing deal that transferred all Analytics, IT, Risk Mgmt, and Revenue Cycle functions (700+ employees, 11% of workforce). • Aligned team\'s product-centric principles (product discovery, lean Agile and DevOps) with new client-based governance (change control, project management, and contractual SLAs). • Transformed co-located operation into a distributed model without decrease in deployment throughput or product quality. • Modeled Urgent Care digital acquisition funnels for SEO, SEM, GMB, and post-appointment email campaign. Measured conversion and abandonment rates. • Performed A/B test for JMH\'s patient portal email, achieving a 20% lift in weekly account activations • Launched telehealth service in response to COVID-19, growing to 900 daily video visits within first month.
Skills
- Consulting
- Best Practices
- Strategic Vision
- Life Science Industry
- Performance Metrics
- Predictive Analytics
- Sas Programming
- Saas
- Microsoft Excel
- Start-Up Environment
- Product Marketing
- Management
- Stochastic Processes
- Product Presentation
- Value Propositions
- Product Launch
- Product Strategy
- Management Consulting
- Go-to-Market Strategy
- Advisory Councils
- Vba
- User Interface Design
- Statistics
- Sales Presentations
- Market Analysis
- Healthcare
- Kpi Dashboards
- Requirements Analysis
- Product Management
- Pricing
- Cloud Computing
- Enterprise Software
- Customer Insight
- Cross-Functional Team Leadership
- Analytics
- Siebel
- Business Intelligence
- Strategy
- Business Strategy
- Operations Research
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