Gonzalo Duany
Digital Customer Engagement Manager @EQS Group
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WORK HISTORY
Digital Customer Engagement Manager @EQS Group
Munich, DE
EQS Group, part of Thoma Bravo, is a leading international cloud software provider in the fields of corporate compliance, data privacy, investor relations and ESG.My objective as Digital Customer Engagement Manager is to increase Engagement & Commercial Impact with our customers through a consistent, interconnected, personalized and seamless digital experience-Product Owner for the EQS Customer Portal & Help Center-Program Owner for the EQS Voice of the Customer Program
EDUCATION
CBS International Business School
Master of Arts - MA
Universidad de Lima
Bachelor's degree
MIT Sloan School of Management
Executive Education
New York University
Entrepreneurship
ABOUT GONZALO DUANY
I am a Business and Marketing Professional with +6 years of experience in the fields of Digital Marketing and Customer Experience. I consider myself a wellbeing, sports, and technology enthusiast. Passionate about Digital Marketing, Growth Marketing, Communications and Customer Experience(CX) Specialties: Digital Marketing Strategy, Growth Marketing, Marketing Automation, Demand Generation, Leads Acquisition, Media Planning, Account Based Marketing, Customer Relationship Management (CRM), Customer Experience Measurement, Customer Experience Management & Design, Customer Journeys Management, Sales Enablement I\'m flexible and enjoy learning new technologies and tools. But some tools I manage and I am very confident about: Marketo, Salesforce CRM, Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Feedback Management, Linkedin Ads, Jira, Asana, Google Analytics, Mailtastic. I\'m a very active person and I like getting to know new cultures and sharing experiences with diverse people I love sports: Badminton, Running & Functional Training. I speak Spanish, German & English.
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