Freddie Tsao

About Freddie Tsao

I am an accomplished and forward-thinking technology leader with over two decades of experience in the telecommunications and technology sectors. My career has been dedicated to steering the successful execution of intricate technology solutions and services, consistently exceeding client expectations while aligning with overarching business goals.My proficiency spans a wide range of core competencies, including product development, solution selling, partner and vendor management, SD-WAN, international sales and logistics, networking, VoIP/Cloud Voice/Unified Communications, project management, pre-sales and implementation, telecommunication infrastructure, design specifications, client proposals, budgeting/cost containment, and training and development.In my current role as an Engagement Manager at AT & T in Denver, CO, I play an instrumental role in leading teams to deliver technology solutions and services to AT & T\'s enterprise clientele. I blend account management, project oversight, and technical prowess, with a primary focus on cultivating strong client relationships, comprehending technical challenges, and aligning with business objectives. My intimate knowledge of AT & T\'s products, combined with industry-specific technologies, allows me to provide clients with tailored solutions that seamlessly meet their unique needs.Throughout my career, I have demonstrated an ability to manage projects ranging from $250K to $300M, develop trusted advisor relationships with key accounts, and establish partnerships with manufacturers and service providers. I am adept at guiding business strategy and solutioning for customers, leading contract negotiations, and consistently achieving top-tier sales rankings:Product Development : Driving innovation and delivering cutting-edge solutions.Solution Selling: Crafting and presenting solutions that exceed client expectations.Partner & Vendor Management: Establishing strategic partnerships for success.SD-WAN: Leading in the implementation of Software-Defined Wide Area Networks.International Sales & Logistics: Navigating the global landscape.Networking: Architecting robust and scalable networks.VoIP/Cloud Voice/Unified Communications: Pioneering communication technologies.Project Management: Ensuring on-time, on-budget project completion.Pre-Sales & Implementation: Bridging the gap between concept and reality.

Experience

1. Sr Specialist Engagement Manager

   AT&T

   Nov 2005 — Present · Denver, CO, US

   I play a pivotal role in leading and orchestrating teams to effectively deliver intricate technology solutions and services to AT & T\'s enterprise clientele. My role encompasses a fusion of account management, project oversight, and technical prowess. My primary focus is on cultivating strong client relationships, keenly comprehending technical hurdles, and overarching business goals. In close collaboration with AT & T\'s technical teams, I spearhead the design of tailored solutions that precisely address client needs. I leverage an intimate knowledge of AT & T\'s expansive array of products and services, complemented by a firm grasp of industry-specific technologies, to furnish clients with seasoned guidance while ensuring that the proposed solutions align seamlessly- Solutioned, contracted, and managed the financial aspects, including budgeting, billing, and cost control for projects ranging from $250K to $300M- Developed trusted advisor relationships with key accounts to provide infrastructure solutions covering voice, network, data center, cloud, and edge- Guided business strategy and solutioning for customers with outsourcing or augmenting help desk/NOC/SOC requirements. Worked with customers to define scope, KPI, and SLA- Consistently ranked in the top 10 in sales annually, amongst the over 300 Engagement Managers in the AT & T Integrated Solutions group- Selected to the AT & T Diamond Club in FY2008 and FY2018.Responsible for solutioning, contracting, and managing the financial aspects, including budgeting, billing, and cost control for projects ranging from $250K to $300M.

Education

• Texas A&M University

  Biology/Biological Sciences, General

  1990 — 1994

Skills

• Hardware
• Telecommunications
• Firewalls
• Cloud Computing
• Cisco Certified
• Manage Client Relationships
• Lan-Wan
• Cisco Call Manager
• Ip
• Cisco Technologies
• Ethernet
• Security
• Enterprise Software
• Wan
• Cisco Systems Products
• Voip
• Channel Partners
• Data Center
• Technical Support
• Mpls
• Vpn
• Account Management
• Telephony
• IT Solutions
• Management
• Networking
• Hp
• Managed Services
• Integration
• Project Management
• Unified Communications
• Pre-Sales
• Citrix
• Wireless