Gomathinayagam Dharmalingam
Director - Delivery Management @Kyndryl
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WORK HISTORY
Director - Delivery Management @Kyndryl
Bengaluru, IN
Lead large and complex digital transformation and global client engagements programs• Provide strategic thinking that will drive the customer experience through improvements of service delivery • Problem solving for large complex global clients for service improvement • Identify new revenue to account teams through opportunity identification found from operational improvements discovered through assessments• Work closely with Advanced Delivery Squads, Architecture team and Business Office • Manage Governance and communication of all assigned Global top clients • Lead a team of Client Engagement Managers to mentor and assist in their Global top client assignments• Produce metrics and KPI’s by working with the Business Office Leader/team for client engagements• Provide proactive solutions and improvements to client engagements• Attend Client Meetings via video and also meetings requiring in person attendance • Client Centric focus at the C-Suite level and their management teams
EDUCATION
Annamalai University
Master’s Degree, Computer Science
ABOUT GOMATHINAYAGAM DHARMALINGAM
Highly accomplished Sr.Program Manager with 20+ years of overall experience in IT and 12+ years of experience in Program/Project planning, execution, evaluation and Account Delivery Management across diverse industries and culture. Equipped with a record of success in developing and implementing innovative programs, Technology Transformation and Cloud Migration that support the strategic direction of the organization. An effective leader with proven ability to lead diverse teams to ensure a 100% success rate in accomplishing business goals in an extremely competitive business environment.
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