Gomathi Nayagam S

System Administrator @Intellect Design Arena Ltd

Chennai, IN

Experience in system engineer L2 Specialist to contribute effectively as a Global information technology security and Global monitoring Center (GMC) • Hands-on experience with ServiceNow, a leading IT service management tool, incident management, Active Directory, remote support, group policy management, patch updates, and computer domain joining for remote support. • Managed Active directory like password reset & Unlock, OU movements • Troubleshooting VPN and network and application related issues • Troubleshooting of VDI & Remote desktop issue • Monitored and maintained server, network, and VOIP infrastructure using industry leading tools such as CA Spectrum, PRTG Network monitor and sapphire monitor tool • Complaint raising with ISP if any service outage on MPLS, P2P and Internet links or in PRI lines • Generating reports related disk availability and partition Utilization, partition Storage free for cloud Linux servers and windows production server through CA e-health Tool • Data Center Monitoring and Maintaining system & Temperature availability • AWS Cloud Monitoring and generating cloud health report on a day to day and weekly(Client Names Fifththird, CW, OTTO, NCSL) • Handling FortiClient Installation and manually VPN configuration and Citrix installation and software installation on remote users • Application support, configuration and network management and client VPN troubleshooting • Sapphire (Generation of Monthly Comparison with AD Report) • Generate the AV report & patch report. • Basic Troubleshooting of the Bluescreen issue. • Migration from Forticlient SASE to Cloudflare Warp SASE

Tamilnadu

Master of Computer Applications

Manonmaniam Sundaranar University

Bsc, Computer Science

St. John's College

Bachelor of Computer Science