Goli Kranthi Kumar
Customer Support Executive (Chat) | Content Engineering Analyst | Live Chat & Intercom Applications | | MBA (Finance)
- Role
- Customer Support Executive at Vmg Bpo
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Goli Kranthi Kumar
Dedicated and detail-oriented professional with 3+ years of experience in customer support, content engineering, and AI-based data projects. Proven expertise in managing high volumes of customer interactions via live chat, delivering high-quality non-voice support, and optimizing service processes. Previously worked on Google\'s DeepMind project through GlobalLogic, contributing to AI model training and data quality assurance. Strong technical skills in MS Office Suite, ticketing systems, and basic troubleshooting. Recognized as a Subject Matter Expert (SME) for consistently exceeding performance metrics and mentoring peers. Fluent in English and Telugu, and passionate about using technical and communication skills to improve customer satisfaction and support operational excellence. Open to roles in Customer Support (Chat & Email process),Process Improvement, Content Management, Network Security, Cyber Security
Experience
Customer Support Executive
Dec 2021 — Present · Hyderabad, IN
Delivered prompt and professional customer service through Live Chat and Intercom, addressing inquiries with a 95% satisfaction rate.Specialized in non-voice support, providing accurate assistance in real-time across various channels.Mentored new team members as Subject Matter Expert (SME) for over two years.Collaborated with peers to resolve escalations and optimize support processes.Managed high-volume interactions while consistently meeting response and resolution targets.Used Live Chat and Intercom app tools and internal ticketing systems to streamline communication and reporting.
Education
Osmania University, Hyderabad
Master of Business Administration - MBA
2020 — 2022
Osmania University, Hyderabad
Bachelor of Commerce - BCom
2017 — 2020
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