Aniket Gole
ASE (3+yrs) @CloverInfotech— SQL (PostgreSQL) | JIRA | AWS | Linux | Shell Scripting
- Role
- Senior Application Support Engineer at Clover Infotech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Aniket Gole
Application Support Engineer with 3+ years of experience in the Insurance domain, currently working at ICICI Lombard General Insurance Company. Skilled in providing L1/L2 production support, issue resolution, and performance monitoring of critical business applications. Hands-on expertise in tools like Jira (Spice Ticketing), Oracle Database, SQL, PL/SQL, Shell Scripting, and AWS cloud platform. Proficient in Linux (Ubuntu) environments for server-side troubleshooting, automation, and log analysis. Experienced in working within ITIL frameworks, collaborating with development and QA teams to ensure high availability and seamless user experience. Strong understanding of insurance workflows and committed to maintaining application stability, uptime, and timely delivery of support SLAs.
Experience
Senior Application Support Engineer
Nov 2023 — Present
Application Engineer | Clover InfoTech (Client: ICICI Lombard GIC)| Nov 2022 – Present- Troubleshoot production and application issues; identify root cause and apply backend patching (DML) to restore services within SLA- Log and manage incidents using Spice ticketing tool,perform escalation to L2 developers and product teams when required- Create, optimize and run SQL queries (joins, subqueries, set operators) for data validation and issue investigation- Provide step-by-step technical support and train end-users on operational processes- Collaborate with development teams for bug fixing and database troubleshooting, maintain detailed documentation of incidents and resolutions.
Education
University of Mumbai
Bsc, Information Technology
2018 — 2022
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