Michal Goldstein
International business and logistics executive⠀⠀ ⠀⠀⠀⠀ ⠀ ⠀⠀ Project Management | Customer Relationship Management (CRM) | Continuous Improvement
- Role
- International Client Coordinator Manager at NTT DATA, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michal Goldstein
I am a reliable, pragmatic, and relationship-driven INTERNATIONAL SALES & LOGISTICS EXECUTIVE with a proven track record of developing strategy and creating processes that make complex, large-scale international projects more efficient and easier to manage.My understanding of my client’s decision-making processes, combined with my ability to find effective solutions, marks me as a trusted advisor and allows me to build strong internal/external partnerships.Fluent in English, Dutch, and French, conversant in German and Hebrew.I excel at: Building positive work environments and collaborative relationships by leveraging an energetic work ethic and exemplary communication skills against an ability to stay focused in high-stress situations. Implementing processes that establish cohesion across functions to provide superior customer experience. Mentoring employees to improve teamwork, productivity, and performance.KEY ACCOMPLISHMENTS: Facilitating the on-time completion of project with 35 sites in 15 countries by coordinating paperwork, customs requirements, shipping timelines, and delivery between centralized and local logistics teams. Reducing quote creation timelines from an average of 10 days to less than five business days by improving communication tools connecting headquarters, field sales representatives, and in-country teams. Collaborating on creation of streamlined project management portal that standardized project quote and escalation processes and improved interdepartmental communications for global sales teams.PERSONALITY TRAITS: Open-Minded: I am open to new ways of doing things. Strategic: I connect seemingly unrelated factors and build these connections into innovative fixes. Rational: I devise inventive solutions to complicate problems. Supportive: I share my knowledge, experience, time, and energy with anyone who needs it. Determined: I am ambitious and goal-oriented.Customer Service | Sales Strategy | International Business | Account Management | Customer Success | Logistics Cost Analysis | Data Analysis | Service-Level Agreements (SLA)| Workflow Management | Training/Mentoring Team Leadership | Root Cause Analysis | FinTech | Cisco | MS Office | Photoshop | Marketing | NetworkingAuthorized to work in the US.
Experience
International Client Coordinator Manager
Apr 2022 — Present · Charlotte, NC, US
Education
Inholland University of Applied Sciences
BA, French language and Culture
1995 — 1999
Hogeschool INHOLLAND Diemen
Bachelor of Languages and Linguistics
Skills
- Management
- Networking
- Solution Selling
- Recruiting
- Program Management
- Training
- Press Releases
- Negotiation
- Account Management
- Online Marketing
- Broadcast
- Leadership
- SEO
- Translation
- Social Media
- Banking
- Marketing
- Multilingual
- Event Planning
- Multi-Cultural Team Building
- Television
- Customer Service
- Microsoft Office
- Sales
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