Rachel Goldberg
Principal Lead Product Manager @The Access Group
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WORK HISTORY
Principal Lead Product Manager @The Access Group
EDUCATION
University of Vermont
BA, English Major, Business Minor
SKILLS
ABOUT RACHEL GOLDBERG
The intersection of strategy and execution is where I have my biggest impact. As a senior Product and Operations leader (with GTM experience to boot!), I drive cross-functional alignment, up-level team performance, tighten communication clarity, and improve decision quality across the product lifecycle.My background spans product strategy, delivery, marketing, and customer care—giving me a unique lens on what it takes to commercialize and scale successfully. I help product leaders and cross-functional teams cut through complexity, target outcomes, and move forward with confidence (even through ambiguity). Whether launching new products, designing the product operating model, or strengthening customer engagement strategies, my focus is on helping organizations scale with intention.CORE STRENGTHS• Product Strategy, Launch & Delivery, Roadmap • Operational Rhythms & Governance• Executive Alignment & Investment Planning• Program Management • Product Marketing: Positioning, Pricing/Packaging, Market Intelligence• Analytics, Dashboards & Data-Driven Insights• Systems, Automations, & AI Enablement• Cross-Functional & Team LeadershipIMPACT HIGHLIGHTS• 2X Built and scaled Product Operations, aligning strategy, planning, release readiness, and execution to boost velocity +54% Year 1,+97% Year 2• Strengthened system quality and stability, reducing critical incidents by 70% and lowering support bug resolution time by 58%.• Improved operating efficiency through system optimization, investment reporting, workflow automation, and AI adoption.• Delivered $1-10M revenue increases, 50% paid license conversion through new product trials, extensions and GTM coordination.• Directed the industry’s largest recognition program launches for Fortune 500 clients, impacting 650K+ users and orchestrating work across 15 squads.• Established digital customer experience, engagement, and product analytics practices. • Led GTM readiness during a major company pivot, aligning Product, Marketing, Sales, and CS teams to drive $1–2M in new ACV and pipeline in the first quarter.• Cultivated a high-performing team culture with top-tier engagement scores.See my Portfolio and stories of impact links in my Contact information.INDUSTRIESSaaS · HR Tech · Staffing · Sales Enablement · Medical Education · Higher Ed Publishing · EdTechPS: Why the sunflowers? They embody warmth, strength, and growing together. Plus, they make me smile-)
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