Gokulraj Karupaiyasami
Network Operation Associate Business Analyst & Client Support @Accenture
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WORK HISTORY
Network Operation Associate Business Analyst & Client Support @Accenture
Chennai, IN
Successfully managed a high-value US client account worth ~$20M, ensuring seamless operations. Earned commendations from Onshore BRM & Directors for outstanding client management. Improved dispute resolution time by 15% through data analysis on billing discrepancies. Reduced turnaround time (TAT) for dispute resolution by 20%, enhancing customer satisfaction. Streamlined billing processes to prevent financial losses and ensure compliance. Developed Power BI & Excel dashboards for SLA tracking & financial trend analysis. Reduced unbilled Accounts Receivable (AR) over 60+ and 121+ days via proactive collection strategies. Conducted root cause analysis to minimize escalations and improve process efficiency. Created and maintained DTPs, SPOC documents, & HLPMs for streamlined workflows. Engaged with multiple stakeholders to resolve queries, ensuring smooth operational flow. Provided training & knowledge-sharing to enhance team efficiency and compliance. Utilized ServiceNow & CRM tools for customer issue resolution and process improvements.
EDUCATION
Tagore Matriculation higher secondary school
SSLC and HSC, English
Periyar University
Bachelor of computer application, Computer Science
ABOUT GOKULRAJ KARUPAIYASAMI
Results-driven Business Analyst with 3+ years of proven experience in financial operations, billing analytics, and stakeholder management across telecom, digital payments, and real estate domains. Skilled in translating business requirements into data-driven insights to enhance financial reporting accuracy, streamline billing processes, and support strategic decision-making.Proficient in Power BI, Advanced Excel, SQL, and Python — with hands-on expertise in: AR operations and invoice validation Billing investigation and dispute resolution E-file processing and compliance tracking⏱ SLA adherence and process optimization Revenue forecasting and financial modeling Dashboard development and KPI storytelling🤝 Cross-functional collaboration and client engagement🧠 Data cleaning, feature engineering, and predictive modelingDemonstrated success in managing end-to-end billing cycles, ensuring process accuracy, regulatory compliance, and timely deliverables. Experienced in collaborating with cross-functional teams and key stakeholders to resolve disputes, identify inefficiencies, and implement data-backed process improvements that enhance client satisfaction and operational efficiency.Built and deployed interactive dashboards and automation tools, including: PhonePe Pulse Dashboard (Python, Streamlit, MySQL) — visualizing digital payment trends across India🧾 Daily Task Tracker (HTML, CSS, JavaScript) — automating reporting and productivity tracking YouTube Ad Revenue Predictor — regression-based forecasting with Streamlit deployment Luxury Housing Dashboard — KPI-rich analytics using Plotly and StreamlitRecognized for: Driving operational excellence and maintaining 100% SLA compliance Handling high-value client portfolios with professionalism and precision Leading automation initiatives that reduce manual effort and improve reporting speed Fostering trusted relationships with clients, peers, and leadership teamsPassionate about leveraging data analytics, financial reporting, and business intelligence to deliver measurable outcomes, improve client satisfaction, and drive business growth.
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