Gokulkumar Nair
Sr Product Owner, VP - Technology Experience & Innovation @PNC
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WORK HISTORY
Sr Product Owner, VP - Technology Experience & Innovation @PNC
ON, CA
EDUCATION
Savitribai Phule Pune University
Bachelor of Engineering, Mechanical
University of Toronto School of Continuing Studies
Enterprise Risk Management
SKILLS
ABOUT GOKULKUMAR NAIR
Decisive technology and business transformation catalyst with 19+ years of excellence in conceiving, consulting and executing initiatives that optimize web, mobile, and data-driven products, transform, and automate workforce and back office processes to improve success ratios, productivity, ROI, and ROE for omni-channel contact centers- Proven track record in Omni-Channel CCaaS contact center technology implementations, Customer Interaction Management, Testing and Quality Assurance, Migration Strategy, Managed Services & Knowledge transfer services- Cross-disciplined expertise in business architectures, infrastructure & application technology, within digital & automated contact centres setups- Successfully collaborated with Business, Operations & IT stakeholders to create short & long-term IT vision that is relevant to diverse & complex businesses, communicating it to the leadership in a powerful & persuasive manner to systematically implement the vision- Proven Application expertise in Genesys PureEngage, Amazon Connect, Genesys Pure Cloud, Google CCAI, Genesys NLU BOTs, IBM Watson, Nuance Voice Biometrics (Active / Passive), Daon Voice Biometrics, Cisco ICM, Verint WFO, Speech Analytics, OpenSpan, Blue Prism, uiPath
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