Gokul Murugan
FinTech Product Manager | SaaS | Payments & Cards | Product Strategy & Lifecycle | Enterprise Onboarding, Integration & Automation | Scrum Product Owner
- Role
- Product Manager at Chargeback Gurus
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Gokul Murugan
Product Manager specializing in FinTech, SaaS, and Payments with proven expertise in fraud risk, chargebacks, and payment dispute resolution. I bring a unique career journey from customer support → operational risk → enterprise onboarding leadership → end-to-end product ownership, giving me a 360° view of how products succeed in high-stakes financial environments.I have:Improved disputes win rates and designed scalable chargeback management processes.Accelerated client onboarding by 25% through automation and API-driven integration.Streamlined product release cycles, reducing time-to-market while enhancing compliance and customer experience.Known as a strategic thinker and data-driven decision maker, I excel at turning complex processes into scalable, user-focused solutions. My approach blends product strategy, process automation, and enterprise-grade onboarding to deliver measurable business outcomes. If you’re building products in FinTech, Payments, SaaS, or Risk Management, let’s connect - I thrive at the intersection of technology, operations, and customer impact.
Experience
Product Manager
Aug 2023 — Present · Chennai, IN
Drove roadmap execution for dispute management features, enhancing evidence automation and dispute workflows, resulting in a 9% increase in win rates and 7% improvement in client revenue recovery.Partnered with engineering and compliance teams to implement API integrations with payment processors, enhancing scalability and compliance with network rules.Led integration of multiple PSPs enabling support for chargebacks, fraud prevention and refunds for global merchants.Defined and tracked KPIs such as dispute turnaround time, win/loss rates, and client satisfaction to drive operational excellence.Led sprint planning, backlog prioritization, and UAT for multiple releases, improving release cycle efficiency by 30%.Conducted market and usability analysis to inform product decisions, aligning with global dispute trends and merchant needs.
Education
RVS Technical Campus - Coimbatore
Bachelor of Engineering (B.E.), Electronics and communication engineering
Jayanthi Matric Higher Secondary School
Higher Secondary School, Mathematics
2009 — 2011
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