Gokul Anand
Helping supply chain tech firms manage their clients through effective Customer success strategies, Tech & SCM expertise in the age of Agentic AI PMP|LSBB| IIM-K
- Role
- Manager, Customer Success at Resilinc
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Gokul Anand
Be bold, be brave. One day you will be Kapil Dev!\" Were the words, my…
Experience
Manager, Customer Success
Apr 2023 — Present · Pune, IN
Created customer engagement strategies for client retention & renewals worth • Maintained 95% CSAT with existing clients.• Handling 8 clients in Healthcare, Medical devices & FMCG domains in NAM and EMEA regions.• Portfolio worth in ARR • Created 2 referencable customers.• Expanded customer ARR value, incremental to the tune of $1M, by executing a global pilot and tailored engagement with category management as well as BCP teams.•Demonstrated 74% increase in adoption with user base of 100+ spread across 5 countries, within 6 months post implementation handover for a large CPG customer.• Helped customers with revenue protection and brand reputation by engaging in Proactive supply chain risk mitigation through scenario planning simulations, translating to exceptional customer satisfaction.• Provide line of sight into top supply chain risks through curated and regular Month in reviews to customers.• Work hand in glove with AM\'s to tailor engagement, multi thread and build relationships in customer organizations including executive leadership.
Education
Annamalai University
Master’s Degree, PG Diploma- Industrial Health, Safety & Environment
2014 — 2015
Indian Institute of Management, Kozhikode
Master of Business Administration - MBA, Marketing and Finance
Jawaharlal Nehru Technological University
Bachelor’s Degree, Mechanical Engineering
2009 — 2013
Skills
- Supply Chain Management
- Management
- Matlab
- Six Sigma
- Food & Beverage Production Technologies
- Microsoft Office
- Mechanical Engineering
- Supply Chain Logistics
- Industrial Autom
- Leadership
- Inspection
- Project Management
- Non Destructive Testing
- Industrial Robotics
- Safety Engineering
- Autocad
- Business Process Improvement
- Microsoft Excel
- 5s
- Manufacturing
- Engineering
- Kaizen
- Lean Six Sigma
- Industrial Safety
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