Gokul Thangavelu

Senior Manager, Operational Excellence @Prodapt

Chennai, TN, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2025 — Present

Senior Manager, Operational Excellence @Prodapt

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Chennai, IN

EDUCATION

2002 — 2006

Jayaram College of Engineering and Technology

Bachelor of Engineering - BE, Electronics & Instrumentation

2000 — 2002

Malco Vidyalaya Matriculation Higher Sec School

High School

SKILLS

Call CentersProcess ImprovementProject ManagementOutsourcingTrainingContinuous Process ImprovementWorkforce PlanningQuality ManagementSalesProcess OperationsRecruitingLean Process ImprovementPlanningTeam MotivationStrategyTeam ManagementTeam LeadershipStrategic PlanningProgram ManagementChange ManagementBusiness Process Outsourcing (Bpo)LeadershipManagementTeam BuildingProject PlanningGb Certified in Six SigmaBpoQuality ControlOperations Management

ABOUT GOKUL THANGAVELU

Operations executive with 18+ years of experience leading digital transformation and operational excellence initiatives within contact centers.\"Customer support is in my DNA,\" driving a passion for optimizing workflows, reducing costs, and improving service delivery through Lean Six Sigma principles. Adept at building strong client relationships and delivering tailored solutions to meet specific business needs. Recognized for securing a multi-million dollar annual contract with a cybersecurity leader.

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