Gokul Thakur

About Gokul Thakur

A qualified MBA and an seasoned Order to Cash Manager with a demonstrated history in end to end People Operations, Process streamlining, Financial management, Process Transition/Migrations, Building Value Creation Models, Vendor Management and Billing. My expertise in Six Sigma and Lean Tools informs the innovative solutions i design to ensure alignment with the organizational goals. This approach not only solves immediate business problems but also improves overall output quality. With a focus on leading Change Management and setting clear service level agreements, our team consistently achieve desired outcomes.At Genpact, our Accounts Receivables team excels in handling complex agency and direct clients, reconciling and negotiation of sequential liability cases.With a firm grasp on People Management and Microsoft 365 Applications, Salesforce, Power BI SAP and SAP BRIM we enhance productivity and guide our team to meet the organization\'s KPI. The journey from Assistant Manager to my current role Operations Manager has been marked by creating strategic solutions and fostering continuous improvement.

Experience

1. Manager

   Deloitte

   Feb 2026 — Present · Gurugram, IN

   Currently Managing a team of Order to Cash professionals who collaboratively work in a KPI driven structure. As a leader my aim is to train, mentor, lead and monitor daily operations and benchmark a result driven operational model.Leading and implementing ideas in the team that helps in transforming customer outcomes.Proactively manage all key client SLA (Service Level Agreement) and KRA (Key Result Area) performance, ensuring consistent service standards, even under high-pressure situations through :a) Setting Clear Goals : By setting goals which is specific, measurable, achievable, relevant and time-bound (SMART).b) Communicating Effectively : Keeping an environment of open communication with my team ensuring we discuss any challenges and issues.c) Align Goals with Individual Objectives : Help team members understand how their personal goals and tasks contribute to the larger organizational objectives. This creates a sense of purpose and ownership.d) Foster a Collaborative Environment : Encourage teamwork and collaboration. Create opportunities for team members to work together and support one another.e) Recognize and Reward Achievements : Acknowledging and celebrating both individual and team successes. Recognition can be a powerful motivator and thus helps reinforce desired behaviors.f) Offer Regular Feedback : Providing constructive feedback regularly, Not just during performance reviews. This helps team members understand their progress and areas of improvement.g) Encourage Professional Development : Supporting ongoing learning and development. This helps in Job Satisfaction and help team members build skills that benefit the organization.h) Lead by Example: Demonstrate the values and work ethic you expect from your team.

Education

• Indian Institute of Planning and Management

  Master of Business Administration - MBA, Marketing/Marketing Management, Client Relations and Business Finance