Gokhan Guven

Customer Experience Management Director @Bulutistan

Istanbul, TR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Customer Experience Management Director @Bulutistan

Istanbul, TR

Customer Success ManagementManaged Services ManagementPortfolio ManagementProject ManagementService Delivery Management

EDUCATION

2005 — 2015

Gebze Yüksek Teknoloji Enstitüsü

PhD Program

1996 — 1999

Ege Üniversitesi

Computer Network Technology

1991 — 1996

Ege Üniversitesi

BS

SKILLS

Business Process ImprovementContract ManagementService DeliveryBusiness AnalysisGroup ManagementSolution ArchitectureSoftware DevelopmentIT OutsourcingIT Service ManagementSapServiceIntegrationChange ManagementNetworkingTeam ManagementSolutions DevelopmentVendor ManagementBusiness SolutionsBusiness ServicesProduct ManagementSap R/3IT ManagementDelivery ManagementOutsourcingVirtualizationBusiness ProcessManagementProject GovernanceCIOSecurityProgram ManagementIT OperationsSoftware Project ManagementCrmItilLeaderPmpSolution SellingLeadershipService Director

ABOUT GOKHAN GUVEN

I have been working in the IT services industry since 1996, I have worked and serviced customers in different corporate roles and responsibilities. Passion for service business and to become a leader in service management made me study Service Design,Customer Experience and Experience in Engineering.Specialties: I worked all the service portfolio and sales elements like; DC, network and security solutions and sales, Project based and service contract based operations, IT service consulting and partner solutions, BPO (Business Process Outsourcing) solutions sales and operations, Workplace solutions sales and operations as a network and security project manager, technical project manager, project manager, IT manager and Presales director.

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Gokhan Guven — Customer Experience Management Director at Bulutistan in Istanbul, TR | Unifers