Ravi Gojiya
Customer Delight Specialist
- Role
- Customer Delight Specialist at Brainstorm Force
- Location
- Jamnagar, GJ, IN
- LinkedIn followers
- 500 followers
About Ravi Gojiya
Website Designer and Developer | WordPress | WooCommerce | Website Speed Optimization |…
Experience
Customer Delight Specialist
May 2025 — Present
As a Customer Delight Specialist at Brainstorm Force, I support customers with Spectra, Astra, and Starter Templates by answering questions, resolving issues, and guiding them with helpful resources and documentation.Key responsibilities- Handle customer support tickets with a focus on speed, clarity, and empathy by diagnosing issues, providing actionable solutions, sharing documentation, and ensuring customers feel confident after every interaction- Share guides and documentation to educate customers and improve self-service- Replicate issues on test setups, document detailed steps, and create accurate bug reports for developers- Collaborate closely with development and marketing teams to share feedback and improve products- Participate in daily scrums and present the support perspective in biweekly SRM meetings- Act as a customer advocate by sharing insights to align improvements with real user needs.Recommend and promote other Brainstorm Force products when customers look for solutions.
Education
Shree P V Modi School
HSC, Science
DKV Science College
Bachelor of Science, Zoology/Animal Biology
Parul University, Vadodara
Bachelor of Computer Applications, Bachelor of Computer Applications
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.