Gohar Ghabuzyan

About Gohar Ghabuzyan

Experienced project manager with key expertise in training and quality management.

Experience

1. Senior Learning Manager, Trust and Safety

   Pinterest

   Aug 2024 — Present · San Francisco, CA, US

   Build and lead a high performing team of Trust and Safety training professionals, managing their capacity and throughput to ensure training commitments are met- Partner with Trust and Safety Enforcement subject matter experts (SMEs) and our Quality Assurance team to design, develop, deliver, and maintain/manage training curricula that are relevant for our Business Process Outsourcing (BPO) vendors and Pinterest employees supporting Trust and Safety- Design and develop a comprehensive training strategy that is scalable, effective and efficient- Leverage best in class standards to devise KPIs to measure training outcomes for both BPO vendors and Pinterest employees supporting Trust and Safety, proactively reporting on metrics- Ensure a data driven approach when evaluating learning needs now and in the future for the Trust and Safety team, working with the right partners to deliver relevant training solutions- Build and deliver innovative training that is easily digestible for adult learners and applied across virtual, video and e-learning modalities- Manage our learning technologies on an ongoing basis, assessing and recommending technologies to be leveraged for successful training delivery- Drive governance around training documentation, ensuring updates are made in accordance with policy or enforcement changes- Develop and deliver an exceptional onboarding experience for new employees in Trust and Safety.

Education

• Moscow University of Industry and Finance (MUIF)

  Master's degree, Industrial and Organizational Psychology

  2015 — 2018

• University of California, Irvine Division of Continuing Education

  Certificate Program, E-Learning Instructional Design

  2018 — 2019

• Armenian State Economic University

  Master's degree, Economics: Business Organization

  2003 — 2008

• Stanford University Graduate School of Business

  Stanford LEAD Program, Organizational Leadership

• Premium Management

  Diploma, Art of Personal Management

  2016 — 2017

Skills

• Communication
• International Development
• Enneagram
• Program Management
• Profiling
• Business Strategy
• Executive Coaching
• Research
• Adult Education
• Non-Governmental Organizations (Ngos)
• Employee Training
• Start-Ups
• Psychological Profiling
• Entrepreneurship
• Life Coaching
• Team Leadership
• Strategic Planning
• Analytical Skills
• Analytic Thinking
• Cefe Trainer
• Management
• Project Planning
• Ngos
• Transformational Life Coaching
• Business Training and Consultancy
• Project Management
• Strategy
• Business Planning