Gogulakrishnan Ilangovan

About Gogulakrishnan Ilangovan

A finance, banking and strategy professional with over 17 years’ experience in CSM, Product Management, Business Management, Retail banking Micro-Finance and Pricing & Billing SaaS Application. Proven success record of delivering industry standard banking system implementation projects across the regions APAC, Africa, Europe, Middle East & America. • Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers. • Bring value addition by thinking big and continuously pitching new product ideas. • Drive requirement definition, customer experience design, product road-map and prioritization. • Work with the Product Leadership to prioritize problems or themes to reach the outcomes. • Proven ability to work in cross-functional environments including sales, marketing, business management, customer support and engineering teams. • Ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fast-moving environment. • Contribute to product innovation and enhancements that balance a favorable return on investment with solving key business problems and customer needs- Master of multiple tasking (Customer Success Management, Customer Onboarding, Product Delivery Management, Business Consulting, Business Management, Product Management, CBS Implementation, Project Management, Business Analysis, Pre-sales, Post-sales, Stakeholder Management, Production Support, Client Engagement).

Experience

1. Associate Director - Customer Success Management

   Zafin

   Jun 2022 — Present · Chennai, IN

Education

• Mahendra Engineering College / Anna University

  Bachelor Of Engineering