Erik Fong

Experience

1. Federal Salesforce Lead Architect

   IBM

   Jul 2021 — Present

   Lead innovation, strategy, development, prioritization, and technical evangelism for all IBM Federal Salesforce offerings. As a Salesforce Solution Architect, I designed and led a Salesforce production deployment for a federal agency\'s Gov Cloud instance with over employees that was hailed as “the most well-executed Salesforce release” the client had ever seen- Swiftly nominated to Federal Sales Senior Leadership team and named Solution Owner upon joining the Federal Salesforce practice in 2020 - Design, socialize, and deliver features and enhancements on the Salesforce platform for federal agencies; solutions are user-centric, modern, scalable, and follow Salesforce best practices - Advise and mentor Architects on program-level technical and functional solutions - Drive solutions for sales opportunities by examining feasibility, leading architecture, building demos, proposing teams, and presenting to internal review teams and clients - Conceptualize and deliver insights and analytics for IBM Federal Partners by proposing, configuring, and refining reports and dashboards in the Federal instance of IBM\'s Salesforce environment to track growth and pipeline for several IBM Federal Service Lines - Liaise with client executives to drive innovative, modern, intelligent, scalable solutions built on the Salesforce platform with elegant and intuitive user experiences; solutions include Health Cloud, Service Cloud, Experience Cloud, and Work.com - Built solutions for pre-sales Service Cloud and Work.com efforts leading to $5M+ in revenue in first six months of hire - Mentor business analysts and junior developers on delivery excellence and solutions; present best practices and career guidance to global team of Salesforce Solution Architects and Technical Architects - Serve as primary System Administrator for the Federal Salesforce Practice environment and all Federal Salesforce solution environments - Surpass utilization and sales targets annually

Skills

• Salesforce Sales Cloud
• Jira
• Business Requirements
• Business Process Improvement
• Staff Training
• Team Leadership
• Evernote
• Business Development
• Trello
• New Media
• Ios
• Business Analysis
• Consulting
• Omnifocus
• Itunes
• Video
• Requirements Gathering
• Public Speaking
• Business Strategy
• Marketing Strategy
• Music Industry
• Strategic Initiatives
• Iwork
• Keynote
• Agile Methodologies
• User Acceptance Testing
• Salesforce.com Consulting
• Strategy
• Salesforce.com Implementation
• Salesforce.com
• Cross-Functional Team Leadership
• Html
• Creative Direction
• Os X
• Microsoft Office
• Relationship Building
• Strategic Partnerships
• Content Strategy
• Product Management
• Software Project Management