Duane Goehner

About Duane Goehner

Motivating, relational leader and program manager who partners with customers andcross-team organizations, driving the development of stellar products and services.Extensive experience in partnership development, organizational capabilities management, training, customer care, user experience, leadership and people development, program and product development and their lifecycles, and operations management, both domestically and internationally.Specialties: International Program Development, Customer Service, Organizational Capabilities, Anti-piracy, Mentoring programs, Educational and Training, Curriculum and Design, Team and Organizational Development.

Experience

1. Senior User Experience Program Manager

   Microsoft

   Dec 2013 — Present · Redmond, US

   Senior Customer Experience Support Program Manager for Microsoft Accounts and FastTrack Center.

Education

• Seattle Pacific University

  M.Ed, Curriculum and Instruction: Educational Technology

  1990 — 1993

• Wenatchee Valley College

  AA, Psychology

  1978 — 1981

• Seattle Pacific University

  BA, Psychology

  1981 — 1984

Skills

• Customer Service
• Anti-Piracy
• Staff Mentoring
• Organizational Development
• Operations Management
• Leadership Development
• Coaching
• Microsoft Office
• Program Management
• Project Portfolio Management
• Vendor Management
• Cross-Functional Team Leadership
• Product Management
• Cloud Computing
• Strategic Planning
• People Management
• Outsourcing
• Contract Negotiation
• Team Building
• Process Improvement
• Change Management
• Data Center
• Business Transformation
• Management
• Strategy
• Leadership
• Pmo
• Project Management
• Team Leadership
• Project Planning
• Business Analysis
• Integration
• Sdlc
• Software Project Management
• Ms Project
• Training
• Consulting
• Erp
• Recruiting
• Mobile Devices