Godwin Saldanha
Customer Experience Operations | Strategy | AI Transformation for CX
- Role
- Manager, Cx Operations & Ai Transformation at Ontra
- Location
- Livermore, CA, US
- LinkedIn followers
- 500 followers
About Godwin Saldanha
Results-driven technology professional with 15 years of experience, specializing in Customer Experience (CX) Operations and Program Management. Excel in quickly mastering new domains, aligning with strategic objectives, and solving challenges. Skilled in leveraging data analytics and technical integrations to optimize processes and enhance customer experiences. Recognized for cross-functional leadership, mentorship, and delivering measurable results aligned with organizational goals.
Experience
Manager, Cx Operations & Ai Transformation
Jun 2024 — Present · San Francisco, CA, US
Education
Don Bosco Institute of Technology
Bachelors, Information Technology
2001 — 2005
Rochester Institute of Technology
Masters, Information Technology
2006 — 2008
Skills
- Web Services
- Websphere
- Infrastructure Services
- Javascript
- Responsys Interact
- Ibm Filenet P8
- Ajax
- Java
- Ibm Filenet Image Services
- Microsoft Sql Server
- Xml
- Emc Documentum
- Jboss Application Server
- Digital Marketing
- Content Federation Services
- Weblogic
- Software Development
- Jsp
- Sql Server
- C#
- Java Enterprise Edition
- Enterprise Architecture
- Documentum
- Oracle
- Enterprise Content Management
- Ibm Datacap Taskmaster Capture
- Email Marketing
- Datacap
- Windows Server
- Filenet
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