Godlove Shu

Salesforce Data Analyst @Plan International Canada

Toronto, ON, CA

Responsible for appropriate user access through profiles, permission sets, and sharing rules.• Championed user adoption through a robust onboarding and training program for new users, empowering users with the knowledge and tools to leverage Salesforce effectively.• Improved turn-around time and stakeholder relationship by reducing resolution time for the SFDC team by 20% on the Non-Profit Service Pack (NPSP).• Conducted comprehensive testing of system enhancements within the UAT environment, guaranteeing zero bugs and achieving a 99% bug-free deployment rate.• Support Philanthropy, Finance, Marketing, Donor Care, Child Operations, and other teams as part of the consulting role with data loads, requirements gathering, troubleshooting, research, flow automation, and architecture design.• Designed and produced reports and dashboards to support decision-making at the executive level.

University of Chester Business School

Master of Business Administration - MBA, Business Administration and Management, General

London School of Business and Finance LSBF

Associate’s Degree, Professional Advanced Diploma in Management Accounting

Trailhead by Salesforce

Certified Salesforce Administrator

London School of Business and Finance LSBF

Associate’s Degree, Management Accounting

University of Buea

Bachelor of Science - BS, Accounting and Finance