Godfrey Desilva

About Godfrey Desilva

Energy & Utilities transformation leader with 15+ years driving CIS modernization, Meter‑to‑Cash optimization, AMI/MDM integration, and digital operating model redesign across electric, gas, and retail energy providers. I specialize in guiding utilities through complex modernization programs balancing regulatory requirements, customer experience, and operational realities.I’ve led multi‑year transformation initiatives for some of the largest utilities and energy retailers in North America, managing global teams across the U.S, India, the Philippines, and Mexico. My work spans billing modernization, storm management technology, enterprise reporting, data migration, EDI transaction flows, and customer operations.I’m known for combining strategic clarity with execution discipline defining future‑state roadmaps, governing data conversion, shaping operating models, and ensuring programs land successfully. My background includes deep experience in regulated and deregulated markets, including ERCOT/Texas, competitive retail markets, and C&I billing environments.Focus Areas:CIS modernization & billing platform transformationMeter‑to‑Cash lifecycle optimizationAMI/MDM integration & distributed generationData migration strategy & validationStorm management technology & operational readinessEnterprise analytics, reporting strategy, and KPI frameworksAgile/Scrum leadership & change managementCross‑functional program delivery across global teamsI help utilities modernize the way they serve customers through platforms, processes, and operating models that scale.

Experience

1. Manager

   Capco

   Jan 2018 — Present · Houston, TX, US

   Lead enterprise transformation programs for utilities, pipeline operators, and retail energy providers across regulated and competitive markets. Manage global delivery teams across the U.S, India, Philippines, and Mexico.• Modernized CIS and billing platforms, improving billing accuracy, reducing exceptions, and strengthening regulatory compliance.• Optimized end-to-end Meter-to-Cash processes, reducing cycle times and improving customer experience metrics.• Reduced manual reporting effort by 40–60% by designing scalable enterprise analytics and reporting strategies.• Consolidated 100+ legacy reports into a unified Cognos/SQL suite, cutting reporting turnaround from days to hours.• Improved data migration quality across Oracle, SQL Server, and cloud platforms through structured validation frameworks, reducing conversion defects and audit risk.• Enabled entry into four competitive gas markets, accelerating supplier onboarding by 30% and delivering defect-free go-lives.• Led migration from legacy EDI and billing systems to cloud CIS, reducing operational risk and eliminating redundant infrastructure.• Improved C&I billing accuracy and ISO settlement transparency, reducing disputes for retail energy trading organizations.• Implemented Agile/Scrum practices that increased sprint throughput and reduced requirements churn.• Built operating models and KPI frameworks that aligned executives and strengthened governance across multi-year transformation programs.

Education

• University of Houston

  BS, Information Systems Technology

  2000 — 2003