Gobika Krishnan

Operations & Quality @Gleneagles Hospitals, India

Chennai, IN

Analyzed NPS trends and real-time patient feedback to identify service pain points and recommend improvements.2. Managed occurrence reporting, led root cause analysis (RCA), and implemented CAPA to strengthen patient safety and regulatory compliance.3. Led NABH accreditation initiatives by coordinating with Cross-functional departments; managed documentation, stakeholder collaboration, and compliance activities to ensure successful audits.4. Conducted internal quality audits and promoted NABH standards across clinical and non-clinical teams to ensure continuous compliance.5. Collaborated with Cross-functional teams based on patient feedback teams to streamline workflows in case of a process gap.