Gnana Lekhana Agerisetti

WORK HISTORY

EDUCATION

ABOUT GNANA LEKHANA AGERISETTI

I am a Software Developer and Salesforce-certified professional with experience spanning CRM solutions, AI-powered workflows, and full-stack development. I hold a Master’s in Computer & Information Sciences from the University of North Texas (2025), bringing a strong foundation in algorithms, programming, and system design with proven hands-on industry experience. Salesforce & AI ExperienceAt Salesforce, I worked as a Technical Support Engineer and Success Analyst, collaborating with global clients to troubleshoot complex cases, optimize Service Cloud implementations, and deliver measurable improvements in customer success. I hold certifications in Salesforce AI Associate, AI Specialist, and Service Cloud Consultant, enabling me to bridge the gap between intelligent CRM solutions and business outcomes. Software Development ExpertiseBeyond Salesforce, I have contributed as a Software Developer at Wiley and completed internships in Web Development. Skilled in Java, Python, and full-stack technologies, I enjoy designing scalable applications, APIs, and data-driven systems. My strong foundation in graph theory, dynamic programming, and algorithms enables me to efficiently solve complex engineering challenges.What I bring:* Salesforce CRM & Service Cloud expertise (case management, automation, client success)* AI & Analytics (Einstein AI, predictive insights, intelligent workflows)* Software Development (Java, Python, Web Development, API design)* Strong Computer Science foundation (algorithms, problem solving, optimization)* Client-facing communication & cross-functional teamworkActively seeking full-time opportunities across Salesforce roles (Admin, Consultant, Developer, Analyst, AI Specialist) and Software Development roles (Full-Stack, Backend, Cloud, Data-driven apps). My mission is to help organizations build scalable, intelligent, and customer-focused solutions by combining the best of Salesforce + AI + Software Engineering.