Gareth Murphy

Complaints Root Cause Analysis Manager @Sanctuary

GB

Working within the UK\'s largest not for profit housing association my purpose is to deliver lasting continuous improvement to our processes and procedures by seeking the root cause of our service shortfalls and complaints.Understanding the problems we face on a day to day basis and taking a wider view of the causes and impacts I lead a team of skilled analysts in getting to the root of the issue and making data driven decision to remedy and improve the processes and to reduce the volume of complaints received.Listening to the voice of the customer and my colleagues I plan and execute short and long term strategies that enable best of breed customer experience.Designing, testing and trouble shooting potential solutions before implementing positive change is my reason for being.Influencing and managing a range of key stakeholders, project sponsors and multiple work locations I seamlessly implement continuous improvement to enable best in class outcomes for customers, colleagues and the business.

Little Lever High School

n/a, 11 GCSE passes