Giorgio Muia

Executive Market Director @JPMorganChase

Brooklyn, NY, US

Sets operational strategy and leads 18 branches in Brooklyn including a team of ~170 employees in a matrixed environment, managing over $10B in annual deposits and investments, including $3B in business deposits Leads the third largest business banking territory in the U.S. with the highest transaction volume Drives world-class customer service practices resulting in the territory being ranked #8 for deposits and investments out of 300 total markets Leverages partner team effectively to capitalize on marketplace opportunities, including conducting proactive client outreach, resulting in >20% account balance growth Rebuilt the management team in the Brooklyn location in a short period after assuming responsibilities, including ~7 out of 18 new branch managers, and licensed bankers (difficult to find). Strong focus on sourcing, developing and mentoring talent resulting in over ~30 promotions Opened one of three community branches in Brooklyn as a new part of a firm-wide commitment to broadening resources to underserved parts of the community ($30B Racial Equity Commitment) Serve as a lead crisis management expert during the recent COVID-19 crisis. For example: Managing bank branch closures due to illness or exposure. Over 1/3 of branches serving local communities were closed, requiring a deployment plan for healthy employees to keep open branches running At the end of 2021 / early 2022 NYC enforced a vaccine mandate applying to employees in Brooklyn North Market. Fifty-eight (58) employees could not report to work and needed to be vaccinated promptly or their positions would be terminated. Re-deployed vaccinated employees were needed to keep operations running Received a highly favorable rating on the annual Employee Opinion Survey (EOS) regarding job satisfaction and overall management approval (including my own). The outcome was a 92% approval rating on ethical treatment, effective business management, and work-life balance areas

Manhattan University

Bachelor of Arts - BA, International/Global Studies