Gandhi Mathi Nathan Kumar

About Gandhi Mathi Nathan Kumar

Gandhi is a self-driven individual with 14+ years of experience, working across multiple industries and functions from Telecommunications, Data Center Management, Avionics to Credit Cards adding value by solving problems in technical and managerial space Key Areas of Expertise Include:• Product Management• Incident Management • US Collections Management • Telecommunications Management• Service Delivery Management• Project Management• Vendor Management• Network EngineeringGandhi has worked his way up the corporate ladder starting his career as a Level 1 Analyst handling client calls for a global telecommunications internet service provider, which strong values and ethics when it comes to putting customers first. He has worked in several techno functional roles as a Network Engineer, Business Analyst, Project Manager and has also held various Service Management roles. Gandhi has lead the US Strategy and US Product Management team(s) for Barclays Collections. Currently he works for Twilio in the Platform Engineering Team. For any career opportunities, questions or queries, feel free to contact me on (405) or email me at (a••••••••@gmail.com)

Experience

1. Principal Engineer - Incident Commander (Platform Engineering)

   Twilio

   Jan 2025 — Present · Seattle, WA, US

   Leading the cultural change of incorporating AI into Incident Management and helping processes become seamless and less human dependent.Working closely with Customer Facing Teams to enhance and improve customer experience during critical outages.

Education

• Oklahoma State University

  Masters of Science (Honors), Telecommunications Management

  2014 — 2015

• University of Mumbai

  Bachelor of Engineering (B.E.), Electronics & Telecommunications Engineering

  2005 — 2009

• Wharton Executive Education

  Executive Education , Organizational Leadership