Georgia Groeneweg
IT Service Coordinator @Century Business Products & Catalyst IT
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WORK HISTORY
IT Service Coordinator @Century Business Products & Catalyst IT
Sioux Falls, SD, US
Service Delivery Oversight: Manage daily operations and dispatch of service requests.Ticketing & Documentation: Create and maintain records and customer communications.Customer Satisfaction: Ensure timely resolution of customer needs following company protocols.Process Adherence: Develop and enforce systems, processes, and methodologies.Escalation Management: Craft procedures tailored to customer service levels.Technical Liaison: Collaborate with technical staff for unresolved client issues.Professional Development: Lead training and certification opportunities for service desk staff.Process Innovation: Implement new procedures for emerging technologies and projects.Service Excellence: Establish service goals and metrics to maintain high-quality customer service.Quality Assurance: Deliver services that meet SLAs and are fiscally responsible.
EDUCATION
College of Saint Benedict and Saint John's University
Bachelor's Degree
Mound-Westonka High School
High School
ABOUT GEORGIA GROENEWEG
7+ years experience in programming, promotion, project management, and organizational leadership. Highly-skilled in writing, communications, strategic thinking, and relationship-building. Passionate about mental health advocacy, strengths-based leadership, personal development, and lifelong learning. CliftonStrengths: Intellection, Input, Restorative, Learner, and Harmony Enneagram 1 INFJ
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