Glynis Knibb
Senior Manager, Customer Support at Philips
- Role
- Senior Manager, Customer Support at Philips
- Location
- Williamsport, MD, US
- LinkedIn followers
- 500 followers
About Glynis Knibb
I’m an operations leader focused on building support systems that actually work in real life — not just on slides.I specialize in clarifying ownership, strengthening end‑to‑end flow, and reducing repeat issues by fixing how operations are designed, not by adding more process or relying on heroics. Much of my work involves translating messy operational reality into clear structures leaders can act on.Earlier in my career, I supported and managed Philips iSite and IntelliSpace PACS environments, and I still hold an active radiologic technology license. That clinical and technical foundation strongly shapes how I think about usability, risk, and what actually matters when systems fail in healthcare environments.I’m known for asking the uncomfortable “who actually owns this?” question early — because ambiguity is far more expensive later. My goal is predictable, resilient support that’s kinder to patients, customers, and the teams doing the work.In short: I help complex healthcare organizations move faster by being clearer — and by eliminating babysitting, fire drills, and crossed fingers.
Experience
Senior Manager, Customer Support
Mar 2025 — Present
Education
Hagerstown Community College
Web Design/Development
2008 — 2011
University of Maryland Global Campus
Digital Media and Web Technology
2011 — 2015
Hagerstown Community College
AAS, Radiology
1994 — 1996
Skills
- Philips Isite Pacs
- Css
- Ris
- Medical Devices
- Clinical Research
- Ehr
- Epic Systems
- Emr
- Customer Service
- Mysql
- Epic Radiant
- Technical Support
- Dreamweaver
- C-Arm
- Hospitals
- Html
- Microsoft Office
- Sql
- Medical Imaging
- Informatics
- X-Ray
- Radiologic Technology
- Pacs
- Meditech
- Healthcare
- Dicom
- Healthcare Information Technology
- Electronic Medical Record (Emr)
- Ciip (Certified Imaging Informatics Professional)
- Microsoft Excel
- Php
- Picture Archiving and Communication System (Pacs)
- Hl7
- Hl7 Standards
- Ihe
- Radiography
- Imaging Services
- Software Documentation
- Troubleshooting
- Fluoroscopy
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