Glyn Jones
Executive Head of Eani Governance @Bromcom
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WORK HISTORY
Executive Head of Eani Governance @Bromcom
Northern Ireland, GB
Own contract governance, ensuring compliance with SLAs, KPIs, milestones, and formal change control.Act as senior point of contact for the customer, maintaining trust through transparency and predictable delivery.Provide executive oversight of service delivery, onboarding, migrations, and operational readiness.Chair governance forums and maintain clear governance cadence, reporting to executive leadership.Manage programme-level RAID, ensuring risks, issues, and dependencies are visible and controlled.Ensure accurate, timely reporting across service performance, delivery status, and financials.Work closely with operations, technology, finance, and legal to protect delivery and commercial outcomes.Drive continuous improvement through trend analysis, root cause analysis, and service stabilisation.
EDUCATION
Peterlee College
Higher National Diploma, Computer Science
Peterlee College
Bachelor of Technology - BTech, Business/Commerce, General
ABOUT GLYN JONES
Senior IT and governance leader with 35 years’ experience across service delivery, cloud-based services, operations, and programme oversight in both the public and private sectors. I specialise in governing complex, high-risk services, ensuring predictable delivery, clear accountability, and strong stakeholder confidence.With 25 years in management, I have governed multi-site and global services across insurance, financial services, food & beverage manufacturing, consumer goods and component manufacturing, energy & petrochemicals, telecommunications and healthcare.My focus is on cloud and managed service governance, contract and service assurance, risk and change control, and executive-level stakeholder engagement, bringing a calm, structured, governance-led approach focused on clarity and outcomes.
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