Glory Igharo
Customer Support Representative @Sutherland
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WORK HISTORY
Customer Support Representative @Sutherland
Windsor, ON, CA
Deliver exceptional customer service by efficiently troubleshooting streaming software, hardware, and network connectivity issues, ensuring seamless user experiences.Guide customers through setting up and optimizing their streaming devices, providing clear instructions to enhance service performance.Maintain detailed and accurate records of customer interactions, documenting concerns and resolutions to improve support quality and customer satisfaction.
EDUCATION
Illinois State University
Master's degree, Technology- Quality Management and Analytics and Project Management
Illinois State University
Master's degree, Applied Economics
University of Benin
Bachelor's degree, Banking and Finance
ABOUT GLORY IGHARO
Client Service and Financial Services Professional with over 7 years of banking and customer support experience delivering exceptional client experiences, resolving service issues, and supporting operational excellence. Proven ability to analyze client feedback, improve service processes, and ensure compliance with regulatory and operational policies. Experienced in financial services operations, client relationship management, data analysis, and service delivery within fast-paced environments. Skilled at diagnosing client needs, resolving issues efficiently, and providing strategic insights to enhance service performance.
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