Gloria Sinclair Miller

About Gloria Sinclair Miller

Senior HR executive and organizational leader with 20+ years of experience building high-performing teams, driving membership growth, and aligning people strategy with business outcomes across Fortune 500 corporations, national associations, and mission-driven nonprofits.I bring a rare combination of enterprise HR leadership and deep association/membership management expertise — having scaled executive membership programs, led large-scale M&A people integrations, and built member engagement frameworks from the ground up. My work spans talent acquisition, organizational development, DE & I, and enterprise membership strategy, with a consistent focus on putting people at the center of every decision.Throughout my career I\'ve partnered with C-suite and senior leadership teams to translate business strategy into HR solutions — designing succession pipelines, launching employee resource groups, restructuring organizations during complex transitions, and building the cultures that retain and develop top talent. At SHRM, I\'ve led membership services for the world\'s largest HR association, overseeing enterprise and executive network member relationships and driving engagement strategies that measurably improve retention and community value.I lead with integrity, communicate with clarity, and build teams that are capable, confident, and invested in shared success. I am equally at home advising a Fortune 500 CHRO, facilitating a membership growth strategy for a professional association, or coaching a first-time manager through a difficult conversation.Key Skills: Strategic HR Leadership Talent Acquisition & Engagement Team Leadership & Development Organizational Development Mergers & Acquisition People Integration Strategic Planning & Execution Corporate Social Responsibility Relationship/Partnership Building Top-Tier Communication Skills Diversity, Equity & Inclusion Membership & Association Management Executive Member Engagement Corporate Culture Optimization Employee Relations & Retention

Experience

1. Vice President of Membership & Customer Community Experience

   SHRM

   Feb 2024 — Present · US

   Lead membership strategy, service operations, and community engagement for SHRM, the world\'s largest HR professional association with members. Oversee the full membership experience — from student to executive relationships to community-building initiatives that deepen member value and drive measurable retention outcomes. Architect and execute membership engagement strategies that strengthen retention, increase renewal rates, and grow the active community of HR professionals at every career stage. Lead cross-functional teams to deliver a seamless, high-touch experience for HR Professional, Executive Network and Student members, ensuring personalized service aligned with their individual needs and professional goals. Partner with senior leadership to align membership strategy with SHRM\'s broader organizational mission and revenue objectives. Champion the use of data and member insights to continuously improve programming, communications, and community touchpoints.

Education

• Widener University

  Master of Science (M.S.), Human Resources Management and Services

• Wilmington University

  Bachelors of Science (BS), Human Resources Management

Skills

• Management
• Team Building
• Organizational Design
• Veterans
• Culture Change
• Recruiting
• Change Management
• Mentoring
• Strategic Planning
• Employee Relations
• Personnel Management
• Non-Profit Board Development
• Onboarding
• Global Human Resources Management
• Human Resources
• Cross-Functional Team Leadership
• Government
• Global Business Development
• Organizational Learning
• Global Talent Acquisition
• Workforce Planning
• Talent Acquisition
• Social Entrepreneurship
• Coaching
• Shrm
• Organizational Development
• Non-Profit Volunteer
• Global Business Planning
• Corporate Social Responsibility
• Employee Engagement
• Talent Management
• Performance Management
• Employer Groups
• Employee Recognition
• Talent Developer
• Mergers & Acquisitions
• Program Management
• Career Development
• Hiring
• Military Affairs