Gloria O.

Experience

1. Business Analyst Scrum Master

   AECOM

   Dec 2018 — Present

   Facilitated Agile ceremonies (daily stand-ups, sprint planning, retrospectives) for teams of 10–12, improving sprint velocity by 20% through backlog refinement and continuous coaching.• Collaborated with Product Owners and stakeholders to define and prioritize user stories in Jira, ensuring alignment with business value and product roadmaps.• Developed and maintained BRDs, FRDs, SRS, and user stories with acceptance criteria, improving requirements clarity and reducing scope changes by 15%.• Performed SQL queries and data validation for reporting accuracy, detecting inconsistencies that prevented $500K in potential compliance penalties.• Conducted gap analyses and process mapping (BPMN/Visio), identifying bottlenecks and implementing automation that reduced manual efforts by 25%.• Coordinated UAT sessions, managed defect triage, and ensured successful production rollouts with 98% stakeholder satisfaction.• Partnered with cross-functional teams (development, QA, DevOps, data teams) to deliver 5+ enterprise projects on time and within budget, enhancing customer experience and operational efficiency.• Implemented change management strategies, trained 200+ end-users on new systems, and improved adoption rates to 95% within three months.• Leveraged Confluence for centralized documentation, creating a knowledge repository that reduced onboarding time for new analysts by 30%

Education

• Enugu State University of Science and Technology

  Master of Business Administration, Business Administration and Management, General

• University of Calabar

  Biological Sciences, Biology/Biological Sciences, General