Gloria F.

About Gloria F.

Experienced Business Risk Officer with a demonstrated history of working in the financial…

Experience

1. SVP, Global Senior Business Risk and Control Officer

   Citi

   Jun 2014 — Present · Atlanta, GA, US

   Oversight of financial market infrastructure payment card networks, serving as primary point of contact and managing quarterly communications and engagement with payment card networks. Lead process re-engineering initiatives in controls and date transformation to streamline and standardize capabilities across organization, all managed segments. Manage processes and initiatives aligned with regulatory expectations, executing on the bank’s commitments to regulators. Supervise execution of operational risk management policy while working with business process, risk and control owners to ensure consistent implementation within functions. Collaborate with global functions to mitigate cross-business risks, working alongside independent operational risk, enterprise risk, compliance, audit, and legal teams. Direct personnel, including direct reports, handling responsibilities such as time and attendance, assessing potential, setting goals, and conducting performance reviews. Formulate and execute strategies to enhance controls, leveraging automation and other means to prevent and detect operational risk issues, in collaboration with digital team. Work with Management on governance and the facilitation of the execution of the control assessment and reviews globally, including the assessment and appropriate approval of risk acceptance and exceptions associated with business changes. SVP - Operational Risk Group Manager - 20••••22SVP - Business Operations Risk Manager - 20••••21VP - Senior Lead, Insurance Products Program Manager/Business Activity Owner - 20••••19VP - Marketing Governance Program Manager - 20••••17

Education

• Strayer University

  Masters Public Administration, Public Administration

  2011 — 2012

Skills

• Strategic Planning
• Proposal Writing
• Insurance
• Project Management
• Software Documentation
• Business Process
• Event Management
• Training
• Leadership
• Business Process Improvement
• Program Management
• Contract Negotiation
• Project Planning
• Microsoft Office
• Policy
• Management Consulting
• Risk Management
• Data Analysis
• Quality Assurance
• Government
• Management
• Organizational Development
• Business Analysis
• Analysis
• Budgets
• Process Improvement
• Integration
• Customer Service
• Analytical Skills