Gloria Dubose
U s Program Support Specialist @The Chalmers Center At Covenant College
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WORK HISTORY
U s Program Support Specialist @The Chalmers Center At Covenant College
Lookout Mountain, GA, US
Support the Senior Director of U.S. Economic Development Programs and the Director of U.S. Jobs Ministry in running the daily operations of all U.S. programs and ensuring that all program inputs and outputs align with the organization’s strategic plan, yearly departmental goals, individual program logic models, and special project timelines-Served as the project manager for the creation and successful launch of our first Salesforce online community-Collaborated with department heads to clarify product and process workflows, determine target audiences, and establish delivery methods for new learning products-Researched and analyze effectiveness of external products and internal processes and made recommendations for performance improvements-Performed quarterly audits of all U.S. Economic Development data in Salesforce and provide that information for Fiscal Year goal reports-Manage the online community, which contains 159 members-Decreased the time it takes to produce how-to tutorials by 150%
EDUCATION
The University of Tennessee at Chattanooga
Bachelor’s Degree, Communications, Minor in Public Administration & Non-Profit Management
Georgia State University
Master's degree, Public Administration & Nonprofit Management
ABOUT GLORIA DUBOSE
Avid people person and communicator with over 10 years of professional experience serving people, building teams, managing projects, and advocating for equity, justice, diversity & inclusion. Proven track record of implementing best practices leading to improved employee and customer satisfaction, more diverse hires, decreased wastes and increased revenue. Top 5 Strenghfinder themes: Individuation, Woo, Communication, Input, Restorative
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