Gloria Y. Cho
GRC, Security
- Role
- Ai Agent Security Compliance - Grc Lead at Sendbird
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
About Gloria Y. Cho
As a security and compliance leader, I specialize in navigating the evolving landscape of AI security, governance, and regulatory compliance. At Sendbird, I drive end-to-end security frameworks for our global chat and AI Agent platforms, ensuring alignment with international standards and empowering organizations to build trust in AI-driven solutions.I lead global security audits and certification programs across SOC 2, ISO 27001, HIPAA, GDPR, and ISO 42001. I work closely with engineering, legal, AI/ML, and go-to-market teams to streamline compliance operations, strengthen monitoring practices, and advance governance maturity. With a strong focus on risk management, I proactively identify and mitigate emerging risks while ensuring effective communication across cross-functional stakeholders.My earlier experience as a security auditor and consultant at EY and KPMG provided a strong foundation in risk frameworks, IT governance, and regulatory compliance. This background helps me translate complex requirements into practical, scalable controls that support both product innovation and operational resilience.I am passionate about bridging the gap between security, compliance, and technology innovation. I focus on building structured yet adaptable governance and compliance programs that enable businesses to grow securely in the AI era.
Experience
Ai Agent Security Compliance - Grc Lead
Jan 2026 — Present · San Francisco, CA, US
Lead end-to-end security and compliance for Sendbird’s global Chat and AI Agent platform, aligning programs with international standards and enterprise customer requirements•Deliver major certifications including SOC 2 Type 1/2, ISO 27001, HIPAA, GDPR, and ISO 42001, accelerating timelines to enable product launches and enterprise deals•Build and own the company-wide AI Governance program, including the AI Governance Committee, AI-specific policies, and the AI Management System (AIMS)•Establish Sendbird’s first structured enterprise risk program, conducting cross-functional assessments and operating a living risk register•Oversee security frameworks and cloud compliance across AWS and GCP environments, designing scalable controls for AI workloads•Lead customer trust motions, including security questionnaires, DPAs, VRAs, and large-scale enterprise audits, directly supporting revenue and AI Agent adoption•Develop and enhance GRC processes such as VRA, audit readiness workflows, and the Trust Center knowledge base to streamline compliance operations•Collaborate with Legal, Engineering, AI/ML, Sales, and GTM teams to translate regulatory requirements into practical, cloud-ready implementations•Advise leadership on AI governance, emerging compliance trends, and risk posture to support long-term, secure product innovation
Education
Hankuk University of Foreign Studies
Bachelor's degree, Chinese Linguistics, Teaching Korean as a Foreign Language
2013 — 2019
Peking University
Bachelor's degree, Chinese Language and Literature
2015 — 2016
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