Gloria Veal
Technical Account Manager @ IBM | Driving Customer Success with Process Improvement
- Role
- Technical Account Manager at IBM
- Location
- Arlington, TX, US
- LinkedIn followers
- 500 followers
About Gloria Veal
With over 20 years of experience in technical account management, program management, and communications, I am a seasoned professional who helps customers achieve success with IBM Cloud Infrastructure. I have a track record of building and maintaining strong relationships with Fortune 100 clients and delivering world-class customer care. As a Technical Account Manager at IBM Cloud, I partner with customers, understand their business needs, and ensure their technical support experience meets their expectations. I also leverage my marketing communications skills to create and execute effective communication strategies and campaigns that promote the value and benefits of IBM Cloud solutions. I am passionate about delivering stellar service delivery and enabling customer satisfaction and loyalty.
Experience
Technical Account Manager
Jan 2017 — Present
Education
Community College of the Air Force
Associate of Arts and Sciences (A.A.S.), Paralegal Studies
University of Phoenix
MBA, Global Business Focus/Interest
2005 — 2007
SUNY at Potsdam
Bachelor of Arts (B.A.), Criminology/Dance
State University of New York College at Potsdam
Bachelor of Arts - BA, Sociology and Criminology and Dance (Double Major)
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