Gloria Loredo

About Gloria Loredo

Proven ability to drive transformational change and corporate wide continuous improvement programs focused on value creation, return on investment, efficiencies, and accountability. Seasoned leader with deep operational and financial experience driving strategic global transformation initiatives, developing new capabilities, digital transformation, performance management and cultural change. Experienced in companies ranging from start-up, to public and private equity owned medium sized, through leading edge multinational technology companies. Extensive international experience. Led global services operations for an organization of 650+ talented professionals across more than 35 countries.Proven track record building diverse, high performing and functioning teams, conceptualizing ideas, identifying opportunities, driving operational efficiencies, leading new business development initiatives, through cross-functional interlock and change management. Change agent experienced in due diligence, pre-acquisition/merger planning and integration management, organizational redesign, and business transformation in both greenfield and mature operations globally.Specialties: Executive Business Leader | Global Operations | P&L Management | Business Transformation | Operational Excellence | Global Team Management | Customer Success | Service Portfolio Management | Support Services & Capabilities | Vendor Management | Contract Negotiations | Channel Management | M&A Transactions | Organizational Integration | Change Management | International Experience | IDEA

Experience

1. Vice President, Head of Operations Bu Api

   Vonage

   Jul 2024 — Present · Boston, MA, US

   Global Head of Operations leading business transformation for newly formed API business unit. Drive execution of strategy and scaling of business operations.• Business Transformation: Lead and manage transformation initiatives to streamline operations, enhance efficiency, and drive top line growth.• Sales Operations and Enablement: Oversee end-to-end sales operations, including sales process optimization, pipeline management, and sales performance analytics. • Carrier Management, Operations and Engineering - Responsible for all commercial supply relationships with CSP partners, in support of SMS A2P and OTT messaging. Ensure telecommunication infrastructure availability, define carrier performance requirements, and drive carrier automation, quality and onboarding. Drive Fraud, Regulatory, Compliance and Privacy (FRCP) within operations.• Product Operations - Optimize the alignment and interaction of Product, Engineering and GTM teams and processes with product lifecycle management (PLM) and agile at scale to ensure consistency, repeatability and predictability.• Program Management Office (PMO)- Create PMO team, and project and program management frameworks to ensure successful execution.• Cross-Functional Collaboration - Work closely with other departments, including marketing, finance, sales and customer implementation, customer success, product and engineering teams, to ensure alignment and drive cohesive business strategies.• BU governance - Establish cadence of business, OKRs and KPIs to drive execution excellence.

Education

• Greengates School Mexico

  High School, College/University Preparatory and Advanced High School/Secondary Diploma Program

• Northwestern University

  Bachelor of Arts - BA, Latin American Studies

• Thunderbird School of Global Management

  MBA, International Management

Skills

• Consulting
• Account Management
• Sales
• Product Marketing
• Pmo
• Business Process Improvement
• Go-to-Market Strategy
• Leadership
• Enterprise Software
• Negotiation
• Outsourcing
• Cross-Functional Team Leadership
• Product Management
• Professional Services
• Wireless
• Training
• Saas
• International Business
• Strategic Planning
• Integration
• Strategy
• Business Development
• Telecommunications
• Process Improvement
• Solution Selling
• Business Planning
• Business Analysis
• Cloud Computing
• Management
• Program Management
• Mobile Devices
• Project Planning
• Bilingual-Spanish
• Strategy Development
• Data Center
• Vendor Management
• Project Management
• Competitive Analysis
• Strategic Partnerships
• Contract Negotiation