Gloria Joseph

About Gloria Joseph

I am a dedicated professional with a passion for achieving excellence in client success and event planning. With a proven track record of driving revenue growth and building strong relationships, I consistently deliver exceptional results. My expertise lies in strategic upselling and cross-selling, project management, and fostering inclusive environments. In my role as a Client Success Manager, I have successfully increased revenue by implementing effective upselling strategies and building strong partnerships with clients. By understanding their goals and objectives, I translate them into actionable plans that drive success. With a focus on automation and efficiency, I have reduced project turnaround time and maintained high client satisfaction. As an experienced Event Planner, I have contributed to the success of diverse programs, creating inclusive environments that foster a sense of belonging and engagement. With attention to detail and effective team collaboration, I have consistently delivered projects on time, resulting in improved student retention and graduation rates. I thrive in fast-paced, collaborative environments and excel in stakeholder management, change management, and process improvement. Fluent in multiple languages, I bring effective communication skills and cultural understanding to my work. With my analytical mindset and dedication to achieving exceptional outcomes, I am committed to making a positive impact in client success and event planning roles. Let\'s connect to explore potential opportunities for collaboration and connect!

Experience

1. Research Associate

   International Institute For Analytics

   Jan 2022 — Present · Portland, OR, US

   Partnered directly with clients to understand their projects, priorities, and initiatives and translated and distilled those into actionable research topics. Designed customized research solutions tailored to client needs while demonstrating creative problem solving abilities which enabled them to advance their analytics efforts. Facilitated educational conversations between our Experts and clients to empower clients to make more informed and confident business decisions. Challenged clients to think beyond initial questions to understand the key underlying issues they were trying to address. Developed and managed training for new team members. Successfully balanced needs of all clients Established myself as a trusted thought partner and resource to analytics executives at Fortune companies. Delivered outstanding client-service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, and enthusiasm. Recruited and vetted new analytics Experts.

Education

• University of Portland

  Bachelor of Arts - BA